Legal
PrivacyPolicy.
Your trust is the foundation of everything we do. Here is exactly how MOLE collects, uses, and protects your personal information — in plain language, no fine print.
Information We Collect
When you place an order, create an account, or contact us, we may collect the following:
- Name, email address, and phone number
- Billing and shipping address
- Payment information — processed securely through our payment gateway; we do not store full card numbers
- Order history and purchase preferences
- Browsing behaviour on our website
- Device type, browser, and IP address
How We Use Your Information
Your data is used only to deliver and improve your MOLE experience:
- Process and fulfil your orders
- Send order confirmations and shipping updates
- Respond to customer service enquiries
- Send marketing emails — only with your consent, unsubscribe at any time
- Improve our website and product selection
- Comply with legal obligations
Payment Security
Your card details are never stored by MOLE. All payment transactions are processed through PCI-DSS compliant payment gateways with full SSL/TLS encryption. Your full credit card or debit card number is never visible to us at any point.
We use industry-standard Secure Socket Layer (SSL) technology to encrypt all data transmitted between your browser and our servers. The padlock icon in your browser address bar confirms this encryption is active during every transaction.
Data Sharing
We do not sell, trade, or rent your personal data to any third party — ever. We share your information only where strictly necessary:
- Courier and logistics partners — solely to fulfil your delivery
- Payment processors — to complete your transaction securely
- Email marketing platforms — only for communications you have opted into
- Legal authorities — when required by Malaysian law
All third-party partners are contractually required to handle your data securely and in compliance with applicable privacy legislation.
Cookies
Our website uses cookies to enhance your browsing experience, remember your preferences, and analyse site traffic. Cookies are small text files stored on your device — they do not contain payment or sensitive personal information.
You may disable cookies in your browser settings at any time. Please note that some features of the site may not function correctly without them.
Your Rights
Under applicable privacy law, you have the right to:
- Access the personal data MOLE holds about you
- Request correction of any inaccurate information
- Request deletion of your personal data
- Withdraw consent for marketing communications at any time
- Lodge a complaint with the relevant data protection authority
To exercise any of these rights, contact us at molepremiumwear@gmail.com and we will respond typically within 1-2 hours.
Data Retention
We retain your personal data for as long as necessary to fulfil your orders, provide customer support, comply with legal obligations, and resolve disputes. Order records are retained for a minimum of 7 years in accordance with Malaysian tax and accounting regulations.
Children's Privacy
MOLE Premium Wear is not directed at individuals under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately and we will take steps to remove that information.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any updates will be posted on this page with a revised "Last Updated" date. Continued use of our website after changes are posted constitutes your acceptance of the revised policy.
Contact Us
For any privacy-related questions or requests:
MOLE Premium Wear
Halaman Sungai Ara, 11900 Bayan Lepas, Penang, Malaysia
Email: molepremiumwear@gmail.com
Response time: within 1-2 hours