Refund policy

MOLE Premium Wear

Returns, Exchanges & Refund Policy

Last updated: April 2025  ·  Questions? molepremiumwear@gmail.com

7

Day Exchange

0

Cash Refunds

48h

Defect Window

∞

Store Credit

7-Day Exchange Policy

We offer a 7-day exchange for store credit from the date of receipt. Store credit never expires.

Item must be:

✓ Unworn & unused — no signs of wear, washing, or fragrance
✓ Original tags attached and undamaged
✓ Original packaging with proof of purchase

How to Start a Return — 3 Steps

1

Email Us

Contact within 7 days of receiving your order

2

Get Approved

Wait for confirmation and return address

3

Ship It Back

Return in original packaging with receipt

⚠️

Items returned without prior approval will not be accepted. Return shipping costs are borne by the customer unless the item is defective.

Strict Policy

Non-Returnable Items

✕Pre-order items (non-returnable, non-cancellable)
✕Sale and discounted items
✕Gift cards
✕Items showing signs of wear, washing, or removed tags

Refund Policy — All Scenarios

Store Credit Wrong size (customer's choice), change of mind, doesn't like it
Replacement Defective item, manufacturing fault, incorrect item dispatched
Not Eligible Pre-orders, sale items, colour difference due to screen variation, items without tags

Store credit never expires and can be used on any MOLE product with no minimum spend.

EU customers: A 14-day cooling-off period applies. Approved refunds processed within 10 business days to original payment method.

Damaged or Wrong Item?

Contact us within 48 hours of delivery with clear photos

We will prioritise your case and arrange a free replacement at no additional cost.